Three elements (the service organization, the contact personnel and the customer) interact in the service encounter triad shown below. Which position represents the customer? 
Definitions:
Web Services
Software systems designed to support interoperable machine-to-machine interaction over a network.
MIS Professionals
Individuals specializing in Management Information Systems, focusing on the study of people, technology, organizations, and the relationships among them.
On-Premise Computing
A model of IT management in which companies own their IT infrastructure (their software, hardware, networks, and data management) and maintain it in their data centers.
Business Environments
The combination of all internal and external factors that influence a company's operating situation, including customers, competitors, stakeholders, suppliers, industry trends, regulations, and other external forces.
Q1: During manufacture,Stephen notices the indicator light on
Q2: In the M/M/1 model the calling population
Q2: Alia is a manager at a software
Q5: Most supervisors are trained in the fine
Q7: If you are going to open four
Q12: Process capability index measures the variability in
Q16: Distinguish between substantive and personalized conflict.
Q42: Which of the following is not an
Q42: Bottlenecks usually are associated with process layouts.
Q46: Top management has assured Elizabeth,the supervisor of