________ Is Not an Example of Unethical Customer-Contact Behavior

question 26

Multiple Choice

________ is not an example of unethical customer-contact behavior.

• A) Creating a need for service
• B) Performing unnecessary services
• C) Sharing customer information with third parties
• D) Giving away a guaranteed reservation

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Definitions:

Ethnic Identification

The process by which individuals identify with a specific ethnic group, often reflected in traditions, language, and cultural practices.

Prejudice

Preconceived judgments or opinions about an individual or group that are not grounded in actual experience or evidence, often leading to discriminatory behavior.

Asylum Seekers

Individuals who flee their home country and seek protection in another country due to persecution or fear of persecution based on race, religion, nationality, or membership in a particular social or political group.

Affirmative Action

A method for opening opportunities to women and minorities that specifically redresses past discrimination by taking positive measures to recruit and hire previously disadvantaged groups.