________ Is Not an Example of Unethical Customer-Contact Behavior

question 26

Multiple Choice

________ is not an example of unethical customer-contact behavior.

• A) Creating a need for service
• B) Performing unnecessary services
• C) Sharing customer information with third parties
• D) Giving away a guaranteed reservation

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Definitions:

Wisdom

The quality of having experience, knowledge, and good judgment; the ability to make sensible decisions and give sound advice.

Novel Problems

Issues or challenges that are unprecedented and require unique solutions, often demanding creative thinking and innovation.

Personal Needs

The essentials required by an individual to maintain their physical and emotional wellbeing.

Polypharmacy

A situation in which elderly people are prescribed several medications. The various side effects and interactions of those medications can result in symptoms typical of major neurocognitive disorder.