There Are Five Dimensions That Customers Use to Judge Service

question 21

Multiple Choice

There are five dimensions that customers use to judge service quality. The willingness to help customers and to provide prompt service is ________.

• A) assurance
• B) empathy
• C) reliability
• D) responsiveness

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Definitions:

Target Stimulus

A specific stimulus presented to a participant in a study, designed to elicit a particular response.

Technical Terminology

The specialized vocabulary related to a specific field of work, study, or interest.

Laboratory Test

Analysis performed in a lab setting to examine bodily fluids or tissues for diagnostic purposes.

Patient Communications

The exchange of information between healthcare providers and their patients, crucial for effective diagnosis, treatment, and care.