The Average Business Hears Only from 10 Percent of Its

question 35

True/False

The average business hears only from 10 percent of its dissatisfied customers.

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Definitions:

Inner Speech

According to Vygotsky, the internalization of egocentric speech that occurs during early childhood and allows individuals to mentally plan activities and solve problems.

Collective Monologue

A form of speech in which children in a group talk but do not really engage or interact with each other, each one focused on their own narrative.

True Dialogue

A communication in which each person’s utterances take into account the utterances of others.

Acquisition of Grammar

The process by which individuals, typically children, learn and understand the syntax and structure of their native language.