According to the SERVQUAL Quality Assessment Instrument, Responsiveness Is the Most

question 33

True/False

According to the SERVQUAL quality assessment instrument, responsiveness is the most important dimension of service quality.

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Definitions:

Sales-type Lease

A leasing arrangement in which the lessor recognizes immediate profit on the leased asset, often used in scenarios where the lessor is also the manufacturer or dealer of the equipment.

Lease Receivable

Represents the payments that a lessor is entitled to receive based on the terms of a lease agreement.

Interest Revenue

Income earned by an entity from lending money or investing in interest-bearing financial instruments.