In the Service Quality Gap Model, GAP 1 Arises Because

question 5

True/False

In the service quality gap model, GAP 1 arises because of the management's lack of understanding about how customers formulate their expectations.

---

Definitions:

Computerized Practice Management Software

Digital tools designed to streamline the administrative and billing operations in medical practices.

Instant Access

Immediate entry or availability to use a service, facility, or information.

Pegboard System

An accounting system that uses a board with pegs to track the financial transactions and balances of a business.

Quarterly Amounts

Financial figures or sums calculated or reported every three months within a fiscal year.