The Costs of Quality for Services Include All of the Following

question 30

Multiple Choice

The costs of quality for services include all of the following except ________.

• A) failure costs
• B) prevention costs
• C) control costs
• D) detection costs

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Definitions:

Core Competency

Fundamental strength or advantage of an organization or individual that is central to its identity and competitiveness, often reflected in unique skills, technologies, or resources.

Globalization

The process of interaction and integration among people, companies, and governments worldwide, often driven by international trade and investment and aided by information technology.

Technological Advancement

The development and application of innovative tools, machines, materials, or processes that improve efficiency and productivity.

Outsourcing

Contracting out work that was formerly done by employees.