Which of the Following Is Not Part of a Good

question 24

Multiple Choice

Which of the following is not part of a good service guarantee?

• A) It is unconditional.
• B) It is easy for the customer to understand.
• C) It is meaningful to the customer.
• D) It is difficult for the customer to invoke.

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Definitions:

Unfreeze, Change, Refreeze

A three-stage model in change management where 'unfreeze' means preparing for change, 'change' is the implementation of the change, and 'refreeze' is solidifying or stabilizing the change.

Social Systems

Interconnected and interdependent structures that consist of people or groups interacting under a set of shared norms or values, which contribute to the functioning of society.

Organizational Development (OD)

A discipline committed to advancing the competencies and insights of people to bring about more efficient change and higher performance in organizations.

Systematic Approach

A structured method of addressing problems or tasks that involves step-by-step processes.