Which of the Following Is Not Part of a Good

question 24

Multiple Choice

Which of the following is not part of a good service guarantee?

• A) It is unconditional.
• B) It is easy for the customer to understand.
• C) It is meaningful to the customer.
• D) It is difficult for the customer to invoke.

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Definitions:

ERP

Enterprise Resource Planning; a software that integrates core business processes into one system.

Wheeled Coach

A reference to a company or concept in the context of efficient manufacturing or service processes, possibly related to emergency vehicles.

Competitive Advantage

The attributes or conditions that allow a company to produce goods or services better or more cheaply than its competitors.

MRP System

Material Requirements Planning System; a computer-based inventory management system designed to assist in production planning and inventory control.