Which of the Following Is Not True of a Walk-Through

question 4

Multiple Choice

Which of the following is not true of a walk-through audit (WtA) ?

• A) Focuses on five dimensions of service package.
• B) Emphasis is on evaluation of each stage of service delivery.
• C) Survey is completed at customer convenience.
• D) Survey usually conducted by operations personnel.

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Definitions:

Risky Decisions

Choices made under conditions of uncertainty that have the potential for significant positive or negative outcomes.

Simple Obstacles

Easily identifiable and straightforward hindrances or challenges that can impede progress or achievement of a goal.

Learning from Experience

The act of gaining knowledge or skill by directly engaging in and reflecting upon specific actions or events.

Educational Background

The formal schooling and training a person has received, including degrees, certifications, and other qualifications.