Data Envelopment Analysis (DEA) Is a Method for ________

question 13

Multiple Choice

Data Envelopment Analysis (DEA) is a method for ________.

• A) measuring a firm's quality performance by comparing it with other companies that are recognized as "best in class"
• B) determining the feasibility of technological innovations in service operations
• C) analyzing the gap between the service customer's expectations and perceptions
• D) comparing the efficiency of multiple service units that provide similar services

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Definitions:

Wagner Act

A landmark piece of legislation that solidified the legal framework for labor relations in the United States, empowering workers with union rights and collective bargaining capabilities.

Right-To-Work Law

Laws that forbid arrangements between employers and labor unions where becoming a member of the union or paying dues to it is required for getting or keeping a job.

Unions

Organizations that represent and advocate for the interests of workers in various industries.

Wagner Act

A foundational statute of United States labor law which guarantees basic rights of private sector employees to organize into trade unions, engage in collective bargaining, and take collective action such as strikes.