Data Envelopment Analysis (DEA) Is a Method for ________

question 13

Multiple Choice

Data Envelopment Analysis (DEA) is a method for ________.

• A) measuring a firm's quality performance by comparing it with other companies that are recognized as "best in class"
• B) determining the feasibility of technological innovations in service operations
• C) analyzing the gap between the service customer's expectations and perceptions
• D) comparing the efficiency of multiple service units that provide similar services

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Definitions:

Supervisors

Individuals who oversee and manage the work performance of others, ensuring tasks are completed efficiently and effectively.

Subordinates

Employees who work under the supervision of a manager or superior within an organizational hierarchy.

Leniency Bias

The tendency to evaluate others more favorably than their actions or performance might warrant.

Employee Performance

The assessment of an employee's job-related actions and outcomes against the stated job requirements and standards.