Which of the Following Strategies Is Inappropriate for Managing Capacity

question 6

Multiple Choice

Which of the following strategies is inappropriate for managing capacity and demand?

• A) Smooth customer demand by offering price incentives.
• B) Scheduling staff to meet variations in forecasted customer demand.
• C) Decrease customer participation in the service process.
• D) Promoting off-peak use of facilities.

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Definitions:

Accumulated Degree Hours

A measurement used in forensic entomology and agriculture to estimate the growth and development rates of organisms by accumulating temperature over time.

Larva

A larva is the juvenile form of many animals, which undergoes metamorphosis before becoming an adult, often differing markedly in form and behavior from the adult stage.

Develop

To undergo gradual growth or formation; often refers to the process of bringing new products, technologies, or ideas into existence.

Accumulated Degree Hours

A measure used in forensic entomology and agriculture to estimate the development stage of organisms by accumulating the degrees above a threshold temperature over time.