Balking Is the Term Used to Describe the Phenomenon of Customers

question 8

True/False

Balking is the term used to describe the phenomenon of customers leaving a queue that they have joined before service is rendered.

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Definitions:

Sympathetic Nervous System

Part of the autonomic nervous system responsible for the body's 'fight or flight' response during perceived threats, increasing heart rate, and releasing adrenaline.

James-Lange Theory

A theory of emotion proposing that emotions occur as a result of physiological reactions to events.

Intense Fear

A heightened emotional response to a perceived threat, characterized by increased adrenaline and rapid heartbeat.

Affect-As-Information Theory

People use their current emotions to make decisions, judgments, and appraisals, even if they do not know what caused their emotions.