Service Capacity Decisions Have All of the Following Strategic Characteristics

question 9

Multiple Choice

Service capacity decisions have all of the following strategic characteristics, except ________.

• A) the decision to invest in capacity will attract competitors
• B) financial investment in capacity must be balanced against the costs of lost sales
• C) inadequate short-term capacity needs can generate customers for the competition
• D) hostile customers can result from inadequate capacity following a marketing campaign

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Definitions:

Modeling Process

The psychological mechanism through which individuals learn new behaviors or attitudes by observing others.

Bandura

Albert Bandura was a distinguished psychologist, renowned for his contributions to the social learning theory and the notion of self-efficacy.

Observational Learning

Observational learning is the process of acquiring new behaviors or knowledge by watching and imitating others, a key concept of social learning theory.

Learned Helplessness

Learned helplessness is a condition in which a person suffers from a sense of powerlessness, arising from a traumatic event or persistent failure to succeed. It is the learned belief that one's actions have no effect on the environment.