Capacity Usually Is Measured in Terms of Outputs (E

question 23

True/False

Capacity usually is measured in terms of outputs (e.g., guest nights) rather than inputs (e.g., number of hotel rooms) in service firms.

---

Definitions:

Internal Communications

The function responsible for effective communications among participants within an organization.

Corporate Culture

Describes the shared values, beliefs, and norms that affect the behavior and decision-making of an organization's members.

Upper Management

The highest level of management in an organization, which includes executives who are responsible for making the long-term strategic decisions.

Flexible Work Schedules

Work arrangements that allow employees to vary their arrival and departure times, and sometimes choose their working locations, to accommodate personal needs and improve work-life balance.