Service Capacity Decisions Have All of the Following Strategic Characteristics

question 9

Multiple Choice

Service capacity decisions have all of the following strategic characteristics, except ________.

• A) the decision to invest in capacity will attract competitors
• B) financial investment in capacity must be balanced against the costs of lost sales
• C) inadequate short-term capacity needs can generate customers for the competition
• D) hostile customers can result from inadequate capacity following a marketing campaign

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Definitions:

College Years

A period in a person's life, typically ranging from late teens to early twenties, spent pursuing higher education.

Emerging Adulthood

A developmental phase characterized by transition and exploration in love, work, and worldviews, typically ranging from the late teens through the twenties.

Body Systems

Groups of bodily organs acting together to perform one or more functions, such as the digestive or nervous systems.

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The qualities, beliefs, personality, looks, and/or expressions that make a person (self-identity) or group (particular social category or social group).