The Incomes of Middle Class Americans Have

question 42

Multiple Choice

The incomes of middle class Americans have

• A)largely stagnated over the last 40 years.
• B)increased significantly over the last 40 years.
• C)decreased significantly over the last 40 years.
• D)decreased significantly between 1976 and 1996 but have increased significantly
• Since 1996.

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Definitions:

Loyalty Programs

Marketing strategies designed to encourage customers to continue to shop at or use the services of a business associated with the program.

Customer-facing CRM

Aspects of Customer Relationship Management systems that directly interact with customers, such as sales force automation, customer service, and marketing automation.

Self-serve

A service model that allows customers to serve themselves, often leading to faster service and reduced labor costs for businesses.

NFC

Near Field Communication, a set of communication protocols enabling two electronic devices to establish communication by bringing them within a short distance of each other.