Which Type of Discrimination Results from the Organizational Policies Within

question 31

Multiple Choice

Which type of discrimination results from the organizational policies within criminal justice agencies?

• A)individual discrimination
• B)systemic discrimination
• C)contextual discrimination
• D)institutionalized discrimination

Understand the five service characteristics (reliability, responsiveness, assurance, empathy, tangibles) and their importance in maintaining service quality.

Identify strategies for integrating customer feedback into managerial decisions to enhance service quality.

Recognize the importance and methods of maintaining a clean and professional appearance (tangibles) in service delivery.

Understand the concept of service gaps and strategies for mitigating them.

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Definitions:

Agents

Individuals or entities authorized to act on behalf of another, known as the principal, in dealings with third parties.

Principals

In legal and business contexts, refers to the primary parties involved in a transaction or agreement.

Breaching

The act of violating a law, duty, agreement, or expectation.

Agent By Estoppel

A concept in law where a person is prevented (estopped) from denying the agency relationship due to their actions or representations.