Additional Case 7.3 In a Training Session for Managers, You State That Performance

question 1

Multiple Choice

Additional Case 7.3
In a training session for managers, you state that performance improvement is the most important part of the performance appraisal process. During the session, you explain how the group of supervisors can manage employee performance more effectively.
During the ensuing discussion, Chris, a middle manager with 20 subordinates, explains that he has a finely tuned ability to discover the causes of performance problems. According to Chris, employees either lack motivation for the job or lack the skills and knowledge to perform the job.
Another supervisor, Gena, says that after she determines the cause of a performance problem, she creates a supportive environment and works in partnership with the employee to solve the problem. While Gena strives to show acceptance, she also finds it effective to point out to subordinates how their negative personality traits affect their work performance. Gena states that by giving employees all the time needed and offering suggestions, performance improvements typically occur.
-Refer to Additional Case 7.3.In this training session you should most likely state that to improve performance,managers need to begin by:

• A) exploring the causes of the performance problem with the employee.
• B) directing communication towards performance and situational issues.
• C) empowering workers to solve their own performance problems.
• D) directing attention to solutions for the problem.

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