Additional Case 8.1

question 131

Multiple Choice

Additional Case 8.1
A manager wants you to develop training that will improve employee performance. You begin by asking the manager and his boss some questions. You find that employees are given specific assignments but may be pulled off one task and put on a higher priority one with little warning. You ask the manager what the problem seems to be. He says people aren't getting their work done. He wants more productivity with fewer errors, but he can't explain any more thoroughly than that. You talk with employees and discover that they receive their work assignments for the day at the beginning of the shift. Then, the boss makes special requests during the day, and the employees are reassigned from their current project to take care of those requests. This tends to slow everyone else down.

-Refer to Additional Case 8.1.Your investigation of the employees' performance revealed that:

Understand the importance of relationship selling in building long-term customer relationships.

Understand the components and significance of a job description for a sales position.

Grasp the closing stage of the selling process, including different types of closes.

Comprehend the differences between various sales presentation formats.

Definitions:

NREM sleep

Non-Rapid Eye Movement sleep, a restorative sleep phase characterized by slower brain waves, reduced heart rate, and a lack of dreams.

Body tissue restoration

The medical or biological process of repairing and regenerating damaged tissues in the body, aiming to restore normal function.

Cardiac function

Refers to the efficiency with which the heart pumps blood throughout the body, including the contraction of heart muscles and the opening and closing of heart valves.

Semi-Fowler's position

A reclined position of a patient at about 30 to 45 degrees to facilitate breathing and relieve pressure.