Additional Case 8.1 A Manager Wants You to Develop Training That Will Improve

question 100

Multiple Choice

Additional Case 8.1
A manager wants you to develop training that will improve employee performance. You begin by asking the manager and his boss some questions. You find that employees are given specific assignments but may be pulled off one task and put on a higher priority one with little warning. You ask the manager what the problem seems to be. He says people aren't getting their work done. He wants more productivity with fewer errors, but he can't explain any more thoroughly than that. You talk with employees and discover that they receive their work assignments for the day at the beginning of the shift. Then, the boss makes special requests during the day, and the employees are reassigned from their current project to take care of those requests. This tends to slow everyone else down.
-Refer to Additional Case 8.1.The discussions with the managers and employees are most likely an example of:

• A) stating the problem in behavioral terms.
• B) conducting a needs assessment.
• C) setting performance goals.
• D) evaluating the training.

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Definitions:

Teaching Activity

The process or action of educating or imparting knowledge, skills, or lessons to learners.

Survey Instrument

A tool or questionnaire used to collect data and measure opinions, behaviors, or characteristics from a particular group of people.

Discharge Instructions

Written or verbal information provided to a patient and their caregiver upon hospital discharge, explaining post-hospital care, medications, and follow-up.

Instructional Videos

Videos designed to teach specific skills or knowledge through visual and auditory instructions.