Additional Case 8.4 RightChoice Is a Computer Retailing Company. It Is Very Popular

question 65

Multiple Choice

Additional Case 8.4
RightChoice is a computer retailing company. It is very popular with employees because of flexible shifts, rotating job schedules, and the lenient policies regarding time off for family care. This also makes employee cohesiveness very important because sometimes employees will be called to work on days off or pulled off of another job in order to help in a different department. Though this may be a difficulty for a larger business, the atmosphere and benefits that come with such flexibility are appreciated by employees.
The application process includes a brief interview and a short test to determine whether applicants have mastered basic literacy skills. During the most recent hire cycle, RightChoice found that some applicants who desired retail and customer service positions had not mastered basic reading, writing, and arithmetic. In response, RightChoice garnered the assistance of a local community college, along with some middle and upper-level managers in providing training to the new employees to give them the necessary skills in performing their jobs.
After this hire, Lexi, an upper-level manager suggests that the new employee socialization process should consist of a short-term program that explains to the employees their job position and its place in the company, and a tour of the business.
-Refer to Additional Case 8.4.Because of RightChoice's flexible approach to employee scheduling,many workers have changing work schedules and they often help one another in various job operations or work in job rotation.In order to train new employees for this type of working environment,the company should implement:

• A) diversity training.
• B) cross-functional training.
• C) customer service training.
• D) 360° feedback.

Recognize the protection of workers' rights under U.S. labor laws, including the right to unionize and engage in collective activities.

Identify the legal protections for employees engaging in union activities and the prohibition of employer interference or retaliation.

Understand the concept of exclusive representation by unions and its purpose in U.S. labor law.

Comprehend the restrictions and limitations imposed on unions and employers by the Wagner Act (NLRA), Taft-Hartley Act, and Landrum-Griffin Act.

---

Definitions:

Language Skills

The ability to communicate effectively in a specific language, encompassing reading, writing, speaking, and listening.

Language Deficits

Impairments or difficulties in the ability to understand or produce speech, often resulting from brain damage or developmental disorders.

Sensitive Period Hypothesis

The theory that there are certain periods in human development where the brain is particularly receptive to learning specific types of information or skills.

Aphasia

A disorder caused by damage to the parts of the brain responsible for language, resulting in difficulties with speaking, reading, writing, or understanding language.