An Emphasis on External Equity Is Most Important For

question 45

Multiple Choice

An emphasis on external equity is most important for:

• A) large, global corporations.
• B) established firms in highly stable markets.
• C) newer, smaller firms in quickly changing markets.
• D) privately owned firms in highly competitive industries.

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Definitions:

Service Infrastructure

The foundational physical and organizational structures needed for the operation of a society or enterprise's services system.

Zone of Tolerance

The range within which customers are willing to accept variations in service delivery or product quality.

Quality Gap

Quality Gap is the difference between customer expectations for service quality and their perceptions of the actual service received.

Instrumental Support

Practical or material assistance provided to someone in need, such as financial help or resources.