A Manager Is Explaining a Project to His Staff

question 72

Multiple Choice

A manager is explaining a project to his staff.The employees ask questions about the details of the project,and they request a delivery date change.The manager agrees to the new deadline.This meeting is most likely an example of:

• A) downward communication.
• B) upward communication.
• C) two-way communication.
• D) lateral communication.

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Definitions:

Strategic Planning

A methodical approach to imagining a preferred future, then converting this vision into general aims or targets and outlining a series of actions to reach these goals.

Operational Planning

The process of planning specific day-to-day activities and resources needed to achieve tactical objectives and support strategic goals of an organization.

Downward Flow

The transmission of information, commands, and policies from higher levels of an organization to lower levels.

Means-Ends Chain

A concept in psychology and marketing that describes how a product or service connects consumers' concrete attributes with their deeper values or end goals.