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Additional Case 13.1
The HR department at Devlin Enterprises has a variety of communication tasks it has been assigned to handle. First, Isabelle, the HR benefits specialist, needs to communicate recent benefits policy changes to all employees at Devlin. Second, Randall, an operations manager, wants to provide feedback to his subordinates about their performance in his TQM program. Randall also wants to let other managers and employees at Devlin know how well his TQM teams are performing each day. Finally, David, a customer service manager, requests low-cost training for some of his customer service representatives who work from off-site telemarketing centers.
-Refer to Additional Case 13.1.Executives at Devlin have expressed an interest in publishing a monthly newsletter.Which of the following would best support this decision?
Unit Cost
Unit cost is the total expense incurred to produce, store, and sell one unit of a product or service, including both fixed and variable costs.
Operating Profit
Income from business operations after operating expenses are subtracted from gross profits, but before taxes and interest expenses.
Operating Expense
ongoing costs for running a product, business, or system.
Operating Profit
The earnings of a business from its core operations, excluding the effects of interest and taxes.
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