Khalil's Performance Has Become Increasingly Poor

question 69

Multiple Choice

Khalil's performance has become increasingly poor.He is arguing with clients,and his co-workers are uncomfortable around him because of his displays of temper.Khalil's supervisor asks you,the HR manager,how to improve the situation.You should most likely suggest that the supervisor:

• A) refer Khalil to an EAP on the basis of emotional problems.
• B) encourage Khalil to work the problem out himself.
• C) refer Khalil to an EAP on the basis of his poor performance.
• D) give Khalil a sabbatical that is effective immediately.

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Definitions:

Cognitive Dissonance

A psychological phenomenon where there is discomfort from holding conflicting beliefs, values, or attitudes.

Leonard Berkowitz

An American social psychologist known for his research on aggression, proposing the cognitive neoassociation model of aggressive behavior.

Frustration-aggression Hypothesis

A psychological theory suggesting that aggression is often the result of frustration, or the blockage of achieving a desired goal.

Hostile Aggression

Aggressive behavior that is performed with the intent to cause harm or injury to another.