Name Two Things Johnson & Johnson Did Right in the Tylenol

question 35

Essay

Name two things Johnson & Johnson did right in the Tylenol crisis.

---

Definitions:

Hierarchical Layers

Levels of authority and responsibility within an organization, structured in a rank order from highest to lowest.

Knowledge Worker

An individual whose primary job involves processing and working with information, as opposed to manual labor.

Product Life Cycles

The stages a product goes through from development and introduction to the market, to growth, maturity, and eventual decline.

Empowerment

The process of giving individuals or groups more power and control over their lives or work, often leading to increased autonomy and self-determination.