The Key 'Customer Measures' of Strategic Performance Include

question 31

Multiple Choice

The key 'customer measures' of strategic performance include:

• A) market share,customer satisfaction,customer loyalty,customer acquisition
• B) customer retention,customer satisfaction,customer profitability,customer equity
• C) customer retention,customer satisfaction,customer profitability,customer acquisition
• D)market share,customer retention,customer satisfaction,customer profitability,customer acquisition

---

Definitions:

Immediate Intervention

The process of providing urgent support or treatment to address a specific need or crisis situation.

Risk for Completing Suicide

The likelihood that an individual will attempt to end their own life.

Terminal Cancer

Advanced stage cancer which has no cure and is expected to lead to the death of the patient.

One-on-one Observation

A safety measure where an individual, often a patient in a healthcare setting, is constantly monitored by a caregiver or professional to prevent harm to themselves or others.