A Friend of Yours Is Considering the Development of KPIs

question 22

Essay

A friend of yours is considering the development of KPIs for his company.He asks you,'How many KPIs should there be at the business unit/functional unit/individual levels?' What would you tell him?

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Definitions:

Stakeholders

Individuals or groups that have an interest in any decision or activity of an organization, including employees, customers, suppliers, and investors.

Conflicting Interests

Situations where different parties have goals or intentions that are incompatible or at odds with one another.

Organizational Decision Making

The process by which decisions are made within an organization, involving the selection of courses of action among several alternatives to achieve objectives.

Intangibles

Non-physical assets that cannot be easily quantified but have value, such as intellectual property, goodwill, and brand reputation.