What Is the Role of Help Desk Personnel in the InfoSec

question 18

Essay

What is the role of help desk personnel in the InfoSec team?

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Definitions:

Cause-and-Effect

A relationship where one event (the cause) leads to the occurrence of another event (the effect).

Lurking Variable

A variable that is not directly studied yet influences the relationship between the independent and dependent variables under investigation.

Positive Association

A relationship between two variables where both variables move in the same direction.

Firefighters

Trained personnel responsible for extinguishing fires, rescuing individuals, and preventing the spread of fire and damage.