What Does It Mean to 'Know the Enemy' with Respect

question 34

Essay

What does it mean to 'know the enemy' with respect to risk management?

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Definitions:

Prevention Costs

Costs incurred to avoid or minimize the number of defects in products or services, typically including quality planning and training.

Appraisal Costs

Expenses associated with evaluating and inspecting products to ensure they meet quality and compliance standards.

Internal Failure Costs

Internal Failure Costs are expenses incurred when a product fails to meet quality standards before it is shipped to customers, including scrap, rework, and downtime.

External Failure Costs

Costs that arise when a product fails to meet quality standards after being delivered to the customer, including returns, repairs, and warranty claims.