Vikas Learns That Customers Are Not Happy with the Time

question 87

Multiple Choice

Vikas learns that customers are not happy with the time it takes servers in his restaurant to bring them their final bill. He informs his servers to make improvements from now on. What kind of monitoring did Vikas use to make this change?

• A)consumer confidence monitoring  
• B)competitive analysis monitoring  
• C)reactive customer monitoring  
• D)proactive customer monitoring

---

Definitions:

Low-Cost Strategy

Low-cost strategy is a competitive approach where a company aims to become the lowest cost producer in its industry, offering products or services at a price lower than its competitors to attract cost-sensitive customers.

Differentiation Strategy

A business strategy where a company seeks to distinguish its products or services from competitors, typically through quality, design, or unique features.

Profitable Growth

An increase in revenue that leads to enhanced profitability, reflecting both expansion and efficient operations.

Transnational Strategy

A business strategy that involves operating in various countries around the world, recognizing both global efficiency and local responsiveness.