A Management Team Is Meeting to Strategize How to Change

question 97

Multiple Choice

A management team is meeting to strategize how to change the organization's culture to become more customer focused. Which of the following ideas would serve as the best advice?

• A)Send subliminal messages about customer service to their employees' subconscious minds. 
• B)Focus on rewarding managers whose groups excel at developing strong customer relations. 
• C)Address the unwritten rules about code of conduct and behaviour. 
• D)Create stories about customer service and send them through the company's grapevine.

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Definitions:

Monitor Emotional Temperature

The act of gauging and being aware of the mood and feelings within oneself or a group.

Merger

The combination of two or more entities into one, usually referring to corporations, to achieve greater efficiencies or market share.

Construction Company

A business entity focused on the building of residential, commercial, or industrial structures, as well as infrastructure projects.

Workplace Bullying

Harassment or abusive behavior in a professional environment, targeting an individual or group, leading to psychological or emotional harm.