When Tom Valerio Joined CIGNA Property & Casualty,the Company Was

question 63

Multiple Choice

When Tom Valerio joined CIGNA Property & Casualty,the company was faltering due to poor underwriting decisions and multiple claims from natural disasters.Valerio's vision was for CIGNA to become a top-quartile,specialist property and casualty company.It was a radical proposition.During which stage of organizational change would it be especially important to have this vision in mind?

• A) change intervention
• B) the change prototype
• C) unfreezing
• D) refreezing

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Definitions:

Optic Chiasm

The part of the brain where the optic nerves partially cross, involved in visual processing.

Ophthalmoscope

A medical instrument used to examine the interior of the eye, especially the retina.

Fovea

A small depression in the retina of the eye where visual acuity is highest.

Choroid

The vascular layer of the eye lying between the retina and the sclera, providing oxygen and nourishment to the outer layers of the retina.