Robin Works in Customer Service of a Department Store

question 16

Multiple Choice

Robin works in customer service of a department store. She handles returned products. For most products,if they are returned in original packaging,are undamaged,and the customer has the bill,Robin will accept the return for a full refund. However,for camping gear,the policy is no returns and no exceptions. What term describes how Robin handles returned products?

• A)consistency planning  
• B)organizational autonomy  
• C)standardization  
• D)problem empowerment

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Definitions:

Safety Stock

Additional inventory held by a company to prevent stockouts, typically used as a buffer against variability in demand or supply.

Replacement Order

This refers to the process of ordering new or additional equipment or parts to replace old or used ones in order to maintain operational efficiency.

Inventory Level

The quantity of goods or materials that a company holds at a given time, used to meet demand or production needs.

Derived Demand

The demand for a resource that results from the demand for the goods and services that the resource produces.