How Are Organizations Using Teams to Help Increase Customer Satisfaction

question 33

Multiple Choice

How are organizations using teams to help increase customer satisfaction?

• A)They are instituting a system of increased formalization throughout the organization. 
• B)They are creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements to customer satisfaction. 
• C)They are creating outsourcing opportunities that improve organizational effectiveness and efficiency by creating economies of scale to improve customer satisfaction. 
• D)They are developing ideal solutions to organizational problems through the use of information management systems (most notably,expert systems)to improve customer satisfaction.