A Few Years Ago,Gregory Maugeri,VP of Sales and Operations of Time

question 77

Multiple Choice

A few years ago,Gregory Maugeri,VP of sales and operations of Time Warner City Cable (TWCC) in New York,decided that the company should gather client testimonials.From the feedback gathered,TWCC learned that it needed to modify its invoice form and that the sales staff needed to engage in more follow-up.What type of feedback did Maugeri receive from clients?

• A) empathetic feedback
• B) participative feedback
• C) motivational feedback
• D) constructive feedback

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Definitions:

Ambiguous

Something that can be understood in more than one way or is not explicitly defined, leading to uncertainty or confusion.

Thomas-Kilman Conflict Model

A framework that identifies five approaches individuals use to handle conflict: avoiding, accommodating, competing, compromising, and collaborating.

Compromiser

Someone who uses his or her skills to blend differences and form a workable alternative.

Basic Goals

Fundamental objectives or aims that an individual or organization strives to achieve.