Marriott's Top Management Decided That There Was a Need for a Serious

question 69

Multiple Choice

Marriott's top management decided that there was a need for a serious effort to "put democracy back in the company" and make employees feel "involved in the success of the company." Managers adopted the theme "Ladies and Gentlemen serving Ladies and Gentlemen." This was the rule employees were told to use when dealing with customers. Employees asked special corporate guests to comment on the good and bad aspects of their stay,and also to tell what the competition was doing better than Marriott. The employees then acted accordingly. Which of the following controls did Marriott adopt?

• A)autonomous controls  
• B)concertive controls  
• C)normative controls  
• D)corrective controls

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Definitions:

Personal Construct

An individual's unique mental framework used to interpret and understand the world around them.

Psychological Disorders

Patterns of behavioral or psychological symptoms that impact multiple areas of life and create distress for the person affected.

Kelly's Conception

A psychological theory proposed by George Kelly, focusing on personal constructs as fundamental elements in understanding and predicting human behavior.

Personal Construct Theory

A psychological theory that suggests individuals develop personal constructs about how the world works, which they then use to interpret events.