What Question Do Managers Ask for the Internal Perspective of the Balanced

question 51

Multiple Choice

What question do managers ask for the internal perspective of the balanced scorecard?

• A)At what must we excel?  
• B)How do we provide value to our stakeholders?  
• C)What is the bottom line?  
• D)How important is customer satisfaction?

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Definitions:

Green Light

A signal used in traffic lights indicating the permission to go or proceed.

Conditioned Responses

Learned reactions or responses to certain stimuli that occur as a result of conditioning, such as in classical and operant conditioning.

Garcia

A reference likely to John Garcia, known for his research on taste aversion learning showing that an organism can learn to avoid a substance after a negative experience.

Operant Conditioning

An approach to learning where behaviors are influenced to be repeated or not through the administration of punishments and rewards.