What Is the Term for a Performance Assessment Whereby Companies

question 64

Multiple Choice

What is the term for a performance assessment whereby companies identify which customers are leaving and the rate at which customers are leaving?

• A)customer subjectivity  
• B)customer satisfaction  
• C)customer defection  
• D)customer objectivity

---

Definitions:

Estrogen Secretion

Estrogen Secretion refers to the production and release of estrogen hormones by the ovaries, which are vital in regulating the reproductive system and secondary sexual characteristics in females.

Follicular Phase

The phase of the menstrual cycle during which follicles in the ovary mature, ending with ovulation.

Granulosa Cells

Specialized cells within the ovary that surround developing eggs (oocytes) and secrete hormones necessary for oocyte maturation and regulation of the menstrual cycle.

Androgens

Male sex hormones, such as testosterone, that are responsible for the development of male physical characteristics and reproductive functions.