Which Quality Characteristic Can Be Applied to Both Goods and Services

question 126

Multiple Choice

Which quality characteristic can be applied to both goods and services?

• A)reliability  
• B)serviceability  
• C)durability  
• D)homogeneity

---

Definitions:

Credibility

The quality of being trusted and believed in, often based on the perceived reliability and expertise of the source.

Appropriate Language

Use of words and phrases that are considered suitable for the context and audience, avoiding offensive or slang terms.

Technology

The application of scientific knowledge for practical purposes, especially in industry and improvements in tools, machinery, devices, systems, and methods of organization.

Sales

The activity or business of selling products or services to customers.