What Is Total Quality Management (TQM)

question 121

Multiple Choice

What is total quality management (TQM) ?

• A)TQM is an integrated organization-wide strategy for improving product and service quality. 
• B)TQM is a specific technique used to reposition a company's product so as to justify higher prices. 
• C)TQM is based on four mutually reinforcing principles: customer focus,customer satisfaction,participative management,and delegation. 
• D)TQM was developed and is monitored by the International Organization of Standards to monitor employee satisfaction.

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