Total Quality Management (TQM)saved Xerox from Bankruptcy When It Was

question 15

Multiple Choice

Total quality management (TQM) saved Xerox from bankruptcy when it was badly beleaguered by its Japanese rivals. What would TQM have brought to Xerox to save it from bankruptcy?

• A)Every Xerox employee,from the top to the bottom,became focused on meeting or exceeding its customers' needs. 
• B)The company became committed to satisfying its shareholders. 
• C)Xerox managers focused on financial goals,using budgets and financial statement ratios to guide their decisions. 
• D)Xerox adopted a cost-cutting philosophy

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Definitions:

Sensory Stimulus

A detectable change in the internal or external environment that elicits a response from the sensory system.

Sensation

The process of receiving and interpreting sensory information through the senses.

Perception

The process of organizing, interpreting, and giving meaning to sensory information.

Chemo

Short for chemotherapy, a type of cancer treatment that uses one or more anti-cancer drugs as part of a standardized chemotherapy regimen.