Which of the Following Is a Benefit That Companies Gain

question 107

Multiple Choice

Which of the following is a benefit that companies gain by empowering service workers for service recovery?

• A)Employees provide information to higher-level managers who make operating decisions. 
• B)Employees become competitive against each other,vying for promotions. 
• C)Employee interaction with customers will be warm and enthusiastic. 
• D)Employees negotiate terms with both suppliers and customers.

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Definitions:

Hypercortisolemia

A condition characterized by an excessive amount of cortisol in the blood.

Depression

Depression is a mental health disorder characterized by persistently depressed mood or loss of interest in activities, causing significant impairment in daily life.

Emotional Health

A state of well-being where an individual recognizes their own abilities, can cope with normal stresses of life, and can work productively.

Obstructive Apnea

A sleep disorder marked by pauses in breathing due to the obstruction of the upper airway, often resulting in disrupted sleep.