The Single Characteristic of Service Quality That Is Most Important

question 80

True/False

The single characteristic of service quality that is most important to customers is empathy.

Recognize the reasons individuals join various types of groups in organizational settings.

Identify characteristics of organic organizations including their hierarchies and employee skills.

Differentiate between the formal roles and informal needs met by different organizational groups.

Identify how group norms and roles influence individual behavior and group dynamics.

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Definitions:

Marginal-Cost Curve

A graphical representation showing how the cost of producing one additional unit of a good varies as the quantity of production changes.

Additive Manufacturing

A method that involves building items by depositing material in successive layers, widely referred to as 3D printing.

Fixed Set-Up Costs

Initial costs that do not vary with the level of production or sales, such as equipment purchases or facility leases, needing to be paid before production starts.

Economies of Scale

The savings businesses gain from operating at a larger scale, where the expense for each unit produced diminishes as the scale enlarges.