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The Purpose of Service Recovery Is to Restore Customer Satisfaction

question 45

True/False

The purpose of service recovery is to restore customer satisfaction to strongly dissatisfied customers


Definitions:

Novel

A long, fictional narrative that describes intimate human experiences, often exploring character, action, and setting in detail.

Useful

Having a beneficial use; helpful for achieving a task or purpose.

Creativity

The ability to produce original and valuable ideas or solutions to problems through imaginative thinking and innovation.

Intelligence

The ability to acquire knowledge, understand complex ideas, adapt to environments, learn from experiences, and apply reasoning in problem-solving.

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