Make a List of the Characteristics That Define Quality for Goods

question 52

Essay

Make a list of the characteristics that define quality for goods. Then,make a second list of characteristics that define quality for services. Why do these lists differ? Why does one characteristic appear on both lists?

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Definitions:

Design Specifications

Detailed descriptions of materials, dimensions, and processes used in the construction of a product.

P-chart

A type of control chart used for monitoring the proportion of defective items in a process over time.

Control Limits

Boundaries in statistical process control that indicate the thresholds for when a process is in or out of control.

Process Capability Index

A statistical measure that quantifies how well a process can produce output within given specification limits.