Which of the Following Is NOT an Example of a Touchpoint

question 86

Multiple Choice

Which of the following is NOT an example of a touchpoint?

• A) a consumer placing an order over the telephone
• B) a customer asking an attendant for directions at an amusement park
• C) a consumer replying to a request sent in an email by a company
• D) a consumer watching a television commercial

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Definitions:

Surplus Quantity

The amount by which the quantity supplied of a product exceeds the quantity demanded at a specific price.

Newsvendor Model

A mathematical model used in operations management and economics to determine optimal inventory levels for perishable or single-period products, balancing the costs of inventory shortage and overage.

Customer Arrivals

The frequency or rate at which customers enter a system, store, or facility.

Toretto Car Rentals

A fictional or possibly niche business entity specializing in the rental of vehicles, presumably named after a character from a popular movie franchise.