Which of the Following Represents the Overall Approximate Worth of a Customer

question 82

Multiple Choice

Which of the following represents the overall approximate worth of a customer to a company in economic terms?

• A) net present value (NPV)
• B) customer lifetime value (CLV)
• C) customer present value (CPV)
• D) customer future value (CFV)

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Definitions:

Potentially Violent Employee

An employee who shows signs or behavior that could indicate a risk of engaging in workplace violence.

Computerized Assembly

The process of using computer-controlled and automated machinery to assemble products with precision and speed.

Emotional Exhaustion

A state of feeling overwhelmingly tired, drained, or depleted of emotional and physical resources, often as a result of prolonged stress or job burnout.

Low Personal Accomplishment

A feeling or condition characterized by a perceived lack of achievement and personal fulfillment in one's work or personal life.