If a Firm Decided to Maintain Relationships with Several Different

question 5

Multiple Choice

If a firm decided to maintain relationships with several different call center management companies, each of which have adopted different technological solutions to the problem of how to use call center employees to assist customers who are using very complex products, to reduce the uncertainty of whether the people staffing the phone can help the firm's customers, this would be consistent with which explanation of vertical integration?

• A) opportunism-based
• B) flexibility-based
• C) firm capabilities-based
• D) alliance-based

---

Definitions:

U.S. Constitution

The supreme law of the United States, establishing the framework of the national government and the rights of the citizens.

Basic Rights

Fundamental rights and freedoms that are guaranteed to every individual, often protected by law or constitution.

HRM Association

An organization or group that focuses on the professional practices and development of human resource management, providing resources, advocacy, and networking opportunities for HR professionals.

Education and Information Services

These are services dedicated to providing educational resources and information to individuals or communities, often focusing on learning support, research, and access to educational materials.