The Social Environment Includes the Other Customers and Employees in a Service

question 20

True/False

The social environment includes the other customers and employees in a service or shopping environment.

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Definitions:

Sublimation

A defense mechanism where negative urges are transformed into positive actions.

Reaction Formation

A defense mechanism where an individual unconsciously converts unwanted or dangerous thoughts, feelings, or impulses into their opposites.

Repression

A psychological process where individuals unconsciously block out painful or unwanted memories and desires from their conscious awareness.

Id

A component of Sigmund Freud's psychoanalytic theory, representing the unorganized part of the personality structure that contains basic instinctual drives.